Shipping policy
Effective Date: June 2025
1. Introduction
At Mobility Supply Store ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://mobilitysupplystore.com.
2. Shipping Destinations
We currently ship within the United States only.
3. Shipping Costs
Standard Shipping (USA):
Free standard shipping on all orders.
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Orders placed before 3:00 PM EST begin processing the same day.
Orders placed on weekends or public holidays are processed the next business day.
5. Estimated Delivery Time
Standard Shipping: 3–7 business days
Expedited Shipping (where available): 1–3 business days
Note: Delivery times are estimates and may vary due to factors beyond our control.
6. Shipping Methods and Carriers
We partner with trusted carriers like USPS, UPS, and FedEx to ensure safe and timely delivery.
All orders include tracking information sent to your email once shipped.
Shipments are insured against loss or damage.
7. Order Tracking
You will receive an email with your tracking number, carrier, and tracking link after your order ships.
You may also visit https://mobilitysupplystore.com/track-order to check the status.
For assistance, contact us at help@mobilitysupplystore.com.
8. Delivery Issues
8.1 Delayed or Lost Packages:
Contact us at help@mobilitysupplystore.com or +1-857-800-8573 if your package is delayed beyond the expected timeframe.
If tracking shows delivery but you did not receive the item, confirm the shipping address, check with neighbors, and contact us.
8.2 Damaged Packages:
Report damage within 7 days of receipt.
Take photos of the damaged packaging and items.
Email the photos to help@mobilitysupplystore.com and we will arrange a resolution.
9. Missing Items
Report any missing items within 7 days of receiving your order.
Provide your order number and details of the missing item(s) to help@mobilitysupplystore.com.
We will investigate and send replacements or issue a refund.
10. Return and Refund Policy
Returns accepted within 14 days of receiving your order.
Items must be unused, undamaged, and in original packaging.
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refunds are processed within 14 days of receiving returned items and issued to the original payment method.
See our Return and Refund Policy for full details.
11. Incorrect Address
Ensure all shipping details are accurate. We are not responsible for packages shipped to incorrect addresses provided by customers.
Returned packages due to incorrect address will require reshipping fees.
12. Contact Information
Customer Service Email: help@mobilitysupplystore.com
Phone: +1-857-800-8573
Customer service is available Monday to Friday, 9 AM to 5 PM EST.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Updates are effective immediately upon posting on our website.
Thank you for choosing Mobility Supply Store!
We value your business and are committed to delivering exceptional service.